PRODUCTION | ORDER PROCESSING TIME:
Items included in the product category “Color Frame Collection” are made to order and require 5-10 business days to create and will ship upon completion. All other items are ready to ship within 2-4 business days. Please read each item description carefully. If you need something shipped faster, please see the “expedited shipping” section below. Delivery typically occurs 2-5 business days from the ship date, and international shipping is estimated to take up to a few weeks.
Items are shipped via USPS and FedEx. The buyer is responsible to provide an address that these carriers recognize as a deliverable address. Unfortunately, we have no control over shipment once a package departs the studio. If there are any issues with delivery for reasons out of our control (address provided to us is not accurate, issues within the shipping company, etc.) we are not responsible for shipping delays. We are not responsible for errors made by the shipping carrier, such as delayed items or lost packages. We are not responsible for delays in shipping due to acts of God that are out of our control, such as epic snowstorms, natural disasters, or any other extraordinary circumstance that causes unforeseen interference with carrier routes. If a return or exchange is desired, all shipping costs incurred are to be paid by the buyer. Please see our refund policy for more information.
If you need your order before a certain date, please contact us PRIOR to submitting your order so we can determine whether we are able to meet your deadline. If we are unable to meet your deadline with standard shipping, EXPEDITED shipping is available. If you select an expedited shipping rate that is not guaranteed, we are not responsible if the shipping company does not honor the expected timeline. USPS Priority Shipping and FedEx Ground are not guaranteed shipping methods, although delays with these methods are rare.
Customs tax is the responsibility of the buyer, if applicable. It is the buyer’s responsibility to know their country’s tax policy before purchasing from ALYSE STUDIOS, located in New Orleans, Louisiana, United States. We do not reimburse customs tax nor do we collect tax on behalf of any customs department. Buyers are responsible for paying postage to have an item redelivered for failure to pay the customs tax or if an undeliverable address is provided, resulting in packages being shipped back to ALYSE STUDIOS. Please be sure the address provided upon checkout is one that is able to accept packages and tax due notices if your country imposes customs tax.